30-year-old Emilie runs a hairdressing salon where she provides an endless stream of advice to her clients and friends, but the only person she cannot seem to help in love is her own mother....and herself. 30-year-old Emilie (Audrey Tautou) runs a hairdressing salon where she provides an endless stream of well-meaning advice to her clients and friends, but the only person she cannot seem to help is her own mother. Jean, a young man who works for Emilie, is secretly in love with her, but a pathological shyness prevents him from declaring his feelings. Finally, unable to contain himself, he opens his heart in a passionate anonymous letter, but Emilie has other plans..