Service Changes

PLEASE NOTE THE FOLLOWING IMPORTANT SERVICE ARRANGEMENTS

FOR LIBRARY SERVICES EFFECTIVE 22 OCTOBER 2021

Please note that the location and times of the Springwood Library Click & Collect Service are changing. From Friday 22 October you will find us at the rear of the Springwood Hub building in Dressing Room 2, located close to the rear lift entrance and Library returns bin and accessible from the rear car park. Collection times are between 11am and 4pm. Please see below for entry requirements.

Katoomba and Blaxland Libraries are now open to the public for browsing, printing, WiFi and all usual services – see opening hours and entry requirements below.

BRANCH and CLICK & COLLECT OPERATIONS

• Katoomba and Blaxland Libraries – Open 10am - 5pm, Monday to Friday
  • Library services available will include browsing & borrowing, computers and wifi, copying, printing and scanning.
  • Entry requirements: COVID-19 Check-in and evidence of COVID-19 Vaccination

• Springwood  Library Click & Collect - Open for pick-up only, 11am - 4pm, Monday to Friday | location: Dressing Room 2 at the Rear of the Hub Building
  
  • You will be contacted via email when your reserves arrive at one of our Library locations.
  • When attending for pick-up please make sure you observe social distancing rules, wear a mask and check-in using the Library’s QR code or manual system upon arrival, and keep your visit as brief as possible. Please stay home if you are feeling unwell.
  • This is a limited-contact service. If you need more lengthy assistance, please call us to discuss.
  • Click & Collect Service requirements: COVID-19 check-in required. Vaccination status not required.
• Lawson, Wentworth Falls and Blackheath Libraries remain closed until further notice.

PLACING RESERVES

• Reserves (Holds) can only be picked up from Katoomba Library, Blaxland Library or Springwood Library Click & Collect – please select your preferred branch when placing a reserve.

   

RETURNS BINS

• Our returns bins AT ALL BRANCHES will be open from 10am each Monday, but will be closed over the weekend from 5pm each Friday

ITEMS ALREADY OUT ON LOAN

• If you have existing items on loan, their due date has been extended until mid-October in case you would prefer to hang onto them.
• Extensions to due dates for all items will be reviewed on an ongoing basis depending on Public Health stay-at-home Orders.

eLIBRARY

• eLibrary: click here
• Need help setting up or troubleshooting our eLibrary? Contact us and a staff member will contact you to help We can talk you through set up from scratch or we can assist with troubleshooting problems

JOIN ONLINE

• Join online – click here

PASSWORD PROBLEMS

• Having trouble accessing your account? It may be that:-
  • your membership has expired – please contact us for assistance.
  • Can’t remember your PIN/Password? Click here to reset your PIN/Password.

FOR THOSE WITH NO INTERNET ACCESS

• If you know of someone who is not connected to the Internet and who might wish to use the Click & Collect service, please advise them that we can help. They should contact us on the following numbers and we will assist with selections.

POP-UP LIBRARY @ HOME

• If you know someone who is isolating at home without access to Library resources we can assist them through our Pop-Up Library @ Home service – please contact us for more information.

CONTACT US

• Email: bmlibrary@bmcc.nsw.gov.au
• Springwood: Ph 4780 5040 Monday to Friday 11am to 4pm
• Katoomba: Ph 4780 5750 Monday to Friday 10am to 5pm
• Blaxland: Ph 4739 4284 Monday to Friday 10am to 5pm