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Frequently Asked Questions

Why have I received an overdue notice when I returned the book via the return bin?

Items returned in the return bin are processed just prior to opening and as overdue emails are sent at 8am you may receive a notice.

Can someone else collect my hold?

Someone else may collect your hold if they present your card at the library. Once reserved, a hold can only be checked out on the card of the member that requested it.

Why can't I renew my item?

Items reserved by other patrons cannot be renewed or you may have reached the limit of 2 renewals per item.

Why has my library membership expired?

Membership cards expire every two years to allow us to update any changes to your contact details. If your address has changed we will need to sight ID with the new address details before the membership can be renewed.

Can I do work experience at the library?

All work experience enquiries need to go via Blue Mountains City Council’s Human Resources department.

Are there any jobs available at the library?

We suggest that you monitor the Careers section of the Blue Mountain City Council’s website. All positions are listed there along with information on how to apply.